Frequently Asked Questions
Everything you need to know about shopping with Mazen Online for your beauty essentials.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What is your return policy for beauty products?
Due to hygiene reasons, we only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Are all products on Mazen Online authentic?
Yes, we guarantee that all products sold on Mazen Online are 100% authentic and sourced directly from authorized distributors or the brands themselves.
Do you offer international shipping?
Currently, we ship to select countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular digital wallets like Apple Pay and Google Pay.
What should I do if I receive a damaged item?
If your item arrives damaged, please contact our customer support team within 48 hours of delivery with photos of the damage to arrange a replacement or refund.